SHIPPING & RETURNS

Processing & Shipping

All Haus of Eden candles are hand-poured to order in Dallas, Texas. Because each piece is made individually, processing times vary based on size and curing requirements.

Standard candles: 5–7 business days

Jumbo & oversized candles: 7–14 business days

Larger or multi-item orders may require additional time

We never rush curing. Larger vessels naturally require longer rest periods to ensure quality, scent throw, and burn performance.

Shipping time begins after processing is complete. Tracking is provided once your order ships.

Returns & Refunds

Due to the made-to-order nature of our candles, all sales are final. We do not offer refunds.

We encourage thoughtful purchasing and reviewing scent notes and sizing details before placing your order.

Exchanges & Store Credit

In select situations, we may offer an exchange or store credit as a courtesy.

To be considered:

Item must be unused, unburned, and in original condition

Request must be made within 7 days of delivery

Approval is case-by-case and not guaranteed

Customers are responsible for return shipping unless the item arrives damaged.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

The item

The packaging

The shipping box

Once reviewed, we’ll resolve the issue with a replacement or store credit.

Shipping Notes

Haus of Eden is not responsible for:

Carrier delays

Incorrect shipping information

Wax softening or melting due to weather during transit

Please bring packages indoors promptly upon delivery.

Final Sale

By placing an order with Haus of Eden, you acknowledge and agree to the policies outlined above.

Thank you for supporting slow, intentional craftsmanship.